Andrew Nguyen
Technical Operations & Project Management
Orange County, California
Summary
Profile
Technical Operations and Project Management professional with experience leading cross-functional initiatives across software engineering, business operations, customer support, analytics, and cloud infrastructure. I build the systems that help teams move faster and make better decisions.
Experience
Career timeline
Project Lead — Technical Operations
RecentInternational Education Evaluations · Orange County, CA
- Led cross-functional initiatives spanning software engineering, operations, customer support, and analytics.
- Drove system modernization — replacing manual, error-prone workflows with automated, auditable ones.
- Administered the business-systems stack (Zendesk, HubSpot, Talkdesk) and improved data quality across them.
- Built Power BI reporting and executive dashboards that turned scattered data into decisions.
- Owned AWS infrastructure and operational reliability for core internal tooling.
- Delivered technical projects end-to-end — scoping, sequencing, and shipping with cross-team buy-in.
Skills
Capabilities
Operations & Delivery
- Technical Operations
- Technical Program Management
- Process Optimization
- Cross-Functional Leadership
- Revenue Operations
AI & Automation
- Workflow Automation
- AI Integration
- Systems Integration
Business Systems
- Zendesk Administration
- HubSpot Administration
- Talkdesk Administration
Data & Cloud
- Power BI
- Analytics & Reporting
- AWS Infrastructure
- Data Quality
Selected projects
What I'm building
A studio of products in active development.